Workforce Do's & Don'ts
Compliance with these guidelines is mandatory for all students on shift duty. Violations may result in suspension.
What You Should Do
- •Arrive on time and remain at your assigned station.
- •Wear correct uniform (Male: black formal trousers, plain white shirt, polished black shoes, clean shave. Female: black pants/leggings with uniform top, hair in neat bun).
- •Maintain a welcoming smile and confident posture.
- •Greet guests politely and serve with attention to detail.
- •Use both hands while serving when appropriate.
- •Report all issues and complaints only to Captain.
- •Return every item (cap, mask, uniform set) to Captain at the end of the event.
- •Listen carefully to manager briefings and answer questions confidently.
What You Should Avoid
- •No mobile phone usage during duty hours inside the resort.
- •No gossiping, idle standing, or unnecessary conversations.
- •No eating or drinking in guest service zones.
- •No arguments, rude behavior, or loss of temper.
- •No leaving assigned station without supervisor permission.
- •No discussing salary/payment with locals, hotel staff, guests, or anyone else.
- •No taking photos or videos during duty.
- •No theft, misbehavior, or misconduct.
- •No loud talking, laughing, or unprofessional gestures.